Return Policy

Please read all policies thoroughly, so that you make an informed purchase. Thank you for your interest in shopping with us. We appreciate your business.

Returns and exchanges:

- Return shipping is the responsibility of the customer.

Return instructions:

- Please email us at for return inquiries.

- Include your order number in the initial email.

- Merchandise must be returned within 7 business days upon receipt of your custom item. 

- In the event that your custom item doesn't fit your Princess's feet, in order to accept a return or exchange, the item must not show signs of wear.

- Accessories, clothing and face mask cannot be returned. These items are final sale.


- In the unfortunate circumstance that you receive a damaged item, please send an inquiry within 3 business days upon receipt of your custom item. We want to ensure your satisfaction with our products in a timely manner.